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Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to our FAQ where we answer the most frequently asked questions from our customers. If you cannot find the answer to your question here, do not hesitate to contact us at the email address contact.elixtar@gmail.com .

1. What payment methods are accepted? We accept major credit/debit cards (Visa, Mastercard, American Express) as well as payments via PayPal.

2. What are the delivery times? Delivery times vary depending on your location. Typically, orders are processed and shipped within 1-3 business days. Once shipped, delivery typically takes 5-10 business days. Please note that delays may occur due to circumstances beyond our control.

3. Do you offer returns or refunds? Yes, we offer a flexible return and refund policy. If you are not completely satisfied with your purchase, you may return the products to us within 30 days of receipt for a full refund or exchange.

4. Are your products tested on animals? No, we are proud to say that all of our products are cruelty-free and are not tested on animals.

5. Where are your products manufactured? Our products are lovingly made in certified, eco-friendly facilities using the highest quality ingredients.

6. How can I track my order? Once your order has been shipped, you will receive a confirmation email containing a tracking number. You will be able to follow the progress of your package until its delivery.

7. Can I change or cancel my order once it has been placed? Unfortunately, once your order has been placed and confirmed, we cannot modify or cancel it. However, you can contact us at contact.elixtar@gmail.com with any questions or concerns regarding your order.

8. Do you have any certifications or ecological labels? Yes, we are proud to hold several certifications and eco-labels that demonstrate our commitment to sustainability and environmental protection. For more information about our certifications, please contact us.

9. Do you offer personalized products or corporate gifts? Yes, we offer personalization options for products as well as corporate gifts. Please contact us at contact.elixtar@gmail.com for more information on customization options and wholesale pricing.

That's all for the moment ! We hope this FAQ has answered your questions. If you require further information or assistance, please feel free to contact us at any time at contact.elixtar@gmail.com . We are here to help you !

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